Focus your thinking and improve business

Posted by on 10:49 am in Tips, Uncategorized | 0 comments

When we know what goal we want to achieve, we then release tremendous power within ourselves which will show us how to get there.

It is important to become end result orientated and less concerned about the “how” or the “methods”. When you ask yourself what you want to happen you are setting the vision or the goal. This vision or how you want things to be needs to be stronger than your current reality which are your habits, attitudes, beliefs, expectations. We move in the direction of the strongest picture.

Once it knows exactly what you want ,it will help you find it

One of the greatest controlling factors of your awareness is called your reticular activating system. This system will allow you to filter out useless information and allows only information that is of value to you to get through.When you know the “what”, your reticular activating system will invent the “how” for you. It cannot do this for you if you have not decided the “what” first.It is important to remember that the goal comes first and then you see the how.

High performance people decide what they want and what the personal value is. They clearly define their goals first, then use this information to find their way to achieving the desired results. They have high self esteem and expect to succeed.

Concentrate on all the possibilities as you look towards your future. Expand your thinking and your goals and don’t judge them on your past experience. Taking on accountabilty for your goals will sharpen your awareness.

Focused thinking is a skill you can teach yourself!

Follow this six- step plan

  • Pick a topic that would benefit from some thinking – on- purpose
  • Describe the ideal outcome in as much detail as possible
  • Describe the current reality,what things are like now in relation to this issue and what the gap is like.
  • Brain dump ideas for closing the gap between where you are now and where you want to be.
  • Shortlist the best ideas
  • Make an action plan and follow through by acting- on- purpose on a daily basis which will eventually move you in the direction you want to go.

To help you grow your business visit GuestFront.com

Wine Appreciation for amateurs!

Posted by on 10:59 am in Tips, Uncategorized | 0 comments

Wine can be confusing to new staff.

 

Does your whole restaurant team understand wine? Sometimes seasonal staff are out of their depth dealing with a discerning wine customer

Here at Guestfront, we want to help you to grow your business. We have put together a simple checklist for your waiting staff to reference quickly and easily.

With info on various grapes and wines, it’s a handy go-to guide as a support for seasonal staff who may lack confidence in this area.

It’s totally free so download your copy here

In addition, perhaps a wine tasting evening for your team would be a fun and interesting way to boost their knowledge.

For appreciation check;

AppearanceClarity, Intensity of Colour(with red wine you can see fingers at base of glass)Legs(swirl and check for legs)

NoseCondition, Intensity, Character (fruit/scent)

PalateSweetness/Acidity (side of tongue acid /tip of tongue sweet or dry /back of tongue is tart). Tanin (feel it on your teeth and gums), Body (middle of tongue light/out to teeth medium/all around mouth full bodied).Character (taste)Length (after taste)l

 

For more tips visit GuestFront.com

Booking system secure and reliable

Posted by on 10:01 am in Uncategorized | 0 comments

Booking system secure and reliable

The ideal solution for taking direct bookings on your website.

GuestFront is a fully responsive online booking system that you can plug in to any WordPress Page or Post. It is a fully responsive cloud based booking system, which means it will render appropriately on any mobile or handheld device for your website user. It is easy to set up and use.

GuestFront allows you to take booking reservations while you sleep. It is an ideal plugin for hotels, bed and breakfasts, guest houses and self catering accomodation.

It’s as simple as this:

 

I downloaded this plugin quite some time ago and it has boosted business immensely. I own a small B&B in the midlands and bookings have boosted since I started using this plugin.

It is very easy to use and the support is great. I would recommend this plugin to hotels, bed and breakfasts, guesthouses and self-catering accommodation owners. -ColinMcGerty

Fees

In return for the service provided by GuestFront, generally a 5% booking deposit at the point of sale, which is open to negotiation subject to volume, is debited from the guests card. The remaining balance is payable to you the accommodation provider, upon your guests arrival or departure. There is also a €2.50 booking fee charged to the guest at point of sale.

GuestFront Booking System Features

  • Automatic reservation notification emails
  • Automatic customer reservation confirmation emails
  • Real time inventory management – your inventory is decreased upon reservation
  • Take reservations from walk-ins/phone/email inquiries using the GuestFront back office
  • Printable and downloadable sales reports
  • Booking component can be embedded directly on a webpage
  • Secure customer deposit processing system
  • No need to have a payment gateway, credit card processing or PayPal
  • Offer additional services or add on’s using custom fields
  • Booking component can also be integrated on to a Facebook page to enable you to receive bookings directly via this social media channel.

See Complete list of GuestFront features

To try out our system;

Create and set up a free account. 

Supported Industries

  • Apartment Rental
  • Bed and Breakfast (B&B) Reservations
  • Campsite Reservations
  • Guest House Reservations
  • Hotel Reservations
  • Resorts
  • Self Catering Reservations

This service is hosted and managed by GuestFront. All you need is a browser and an internet connection

 

We’re happy to help you learn more.

Women and management in the hotel industry

Posted by on 12:47 pm in Accommodation, Tips, Uncategorized | 0 comments

Women and management in the hotel industry

Why are few women found in senior hotel managerial positions?

As the hospitality sector reaches boom time again few women are found in high managerial positions. Although the sector is dominated by women it is managed by men. Women are mainly found in positions that are stereo typically ascribed to their gender, such as sales, housekeeping and marketing.

A study conducted by Bournemouth University suggests that women are equally qualified and capable to their male counterparts and they acquire skills that are considered to be more effective in the context of the hospitality industry. Women are nurturing,caring,supporting and better at communicating with people. This represents the high standards of  professionalism required in the hospitality industry to develop and maintain good quality customers.

The Irish women leading the way.

When we looked in LinkedIn for senior managers of hotels in Ireland, we were pleasantly surprised to find plenty of strong female  leaders in the hospitality sector e.g.

Edel Clinch -Senior Hotel Manager of The Headfort Arms, Kells. 

Irene Hurley -Hotel Manager of Ballyseede Castle, Tralee

Mary Gleeson -General Manager at Old Ground Hotel, Ennis.

 

The study proposes that hotels that have women in managerial positions are more successful in facing the increasing competitiveness and adapt to changes more efficiently.

 

Tell us about your team, we’d love to hear from you.

Let us help you grow your accommodation business. Visit www.guestfront.com

Apprenticeships in the Hotel/Tourism Sector

Posted by on 12:53 pm in Accommodation, Tips, Tourism | 0 comments

Chef training apprentice in food service

Learning on the job

Could apprenticeships help address skills shortages in  the hotel industry?

The apprenticeships programme consists of education and training for employed apprentices, with a minimum time period for each phase of training and an overall minimum period of 4 years in employment required to be completed by the apprentice in the specified trade. These alternating phases of training typically consist of three off – the – job phases(does not generally exceed 40 weeks) and four on- the- job phases.

 

waitress smiling with breakfast tray

To obtain an apprenticeship;

  • Apprentice must be at least 16 years old.
  • Have at least a grade D in any 5 subjects in the Junior Certificate Examination or an approved equivalent.
  • Participant must obtain employment as an apprentice in their chosen occupation.
  • Employer must be approved by SOLAS and must register the apprentice within 2 weeks of recruitment.
  • If over 16 years of age with 3 years work experience in a relevant designated industrial activity as SOLAS shall deem acceptable it is still possible to qualify for an apprenticeship.

 

hotel front desk staff happy at work

A happy team is good for business

For more information on apprenticeships visit Failte Ireland  the National Tourism Development Authority which guides and promotes the development of  tourism in Ireland. Qualifax provides comprehensive information on further and higher education and training courses in tourism.

Teagasc is Ireland’s  agricultural and food development authority. It provides research,advisory and training services to the agricultural and food industry.

For more information to help you grow your business visit www.guestfront.com

New employees incentive with less cost

Posted by on 11:46 am in Uncategorized | 0 comments

Would you like new staff and €10,000 towards paying each one?

An incentive which saves up to €10,000 for each new employee recruited with ‘JobsPlus’ initiative is available to employers.

There are two levels of incentive;

  • €7,500 for recruiting people who have been unemployed for more than 12 months, but less than 24 months
  • €10,000 for recruiting people unemployed for more than 24 months

There is no limit on the number of new recruits per employer.

This incentive is available to employers who;

  • Offer any full time employment of over 30 hours per week,spanning at least four days per week for eligible recruits;
  • Fill new vacancies including opportunities due to natural turnover;
  • Are fully compliant with Irish tax and employment laws;
  • Ensure eligible jobs do not displace any existing employee;

What do you do next?

Simply apply to become an approved employer by completing the online application form on www.jobsplus.ie.

A prospective employee can also apply online at www.jobsplus.ie to verify if they are an eligible employee under the incentive. To be considered eligible the candidate must be a minimum of 12 months on the live register of job seekers. This is reduced to only 4 months for jobseekers aged under 25.

The incentive will be payable to the employer monthly in arrears, over a two year period, by the Department of Social Protection.

Want to learn more?

This is the process;

  • Go to www.jobsplus.ie and register
  • Advertise your job as normal
  • For help finding suitable eligible candidates contact your local Intreo Centre/Employment Service Office.
  • Include your vacancy on www.jobsireland.ie

 

Shortlisted Candidates?

  • Candidates must verify their eligibility with www.jobsplus.ie
  • Eligible candidates will receive confirmation and a JP1 form for the employer to complete.

Found your new employee?

  • Return JP1 form to the JobsPlus Team.
  • You will be notified of approval
  • Offer position to candidate

 

We love to help you grow your business. To learn more about Guestfront, like us on Facebook

 

Age Discrimination in the Hospitality Industry

Posted by on 12:56 pm in Accommodation, Tips | 0 comments

Age Discrimination in the Hospitality Industry

Is your team lacking a key player?

Evidence of indirect discrimination is outlined in research conducted with HR managers in hotels in the UK and Ireland by the University of Huddersfield, www.researchgate.net/publication/238695045 . The research cites the following as indirect discrimination;

  • Widespread use of internet recruitment
  • A focus on local colleges when recruiting
  • A focus on work flexibility
  • A desire to recruit Eastern European workers
  • Few special initiatives to attract older employees

Age discrimination is a neglected social phenomenon. There is a lack of awareness in organisations about older workers and the problem of age discrimination. (Loretto and White 2006).

The research suggests the following for HR managers in the industry to reduce age discrimination in the workplace

  1. Ensure age-neutrality in recruitment and selection
  2. Develop and implement a recruitment strategy which uses a broad range of methods
  3. Develop and implement special initiatives to attract older workers
  4. Collect and make use of statistics on the age of employees in the workforce and the age of applicants who were shortlisted,selected or appointed
  5. Offer age awareness training to all employees and managers
  6. Train line managers on equality issues and how they should interpret and implement the workplaces’ equal opporunities and/or managing diversity policy
  7. Offer specific Information Technology training for older workers
  8. Develop and implement a promotions policy which is age neutral and encourage older workers to apply for promotion
  9. Offer a greater range of flexible work patterns to all workers and offer greater flexibility in terms of retirement
  10. Ensure age-neutrality where redundancies is concerned
  11. Include a specific mention of age in the organisations equal opportunities or managing diversity policy
  12. Establish and support an age-diversity work group to advise on age related matters
  13. Develop and implement policy and practice on developing an age-diverse workforce
  14. Ensure that all managers are aware of age discrimination legislation and other major initiatives to address age discrimination in the workforce and that these are translated into policy and practice.
  15. Measure the effects of the organisations equal opportunities and /or managing diversity policies

We love to help you grow your hotel business at Guestfront

Impact of Brexit on Irish Hotel Industry

Posted by on 1:17 pm in Accommodation, News, Tourism | 0 comments

Impact of Brexit on Irish Hotel Industry

What will Brexit mean for your hospitality business?

A Brexit sentiment survey of the hospitality industry conducted by Crowe Horwath in September 2016 tells us that the majority of hotels anticipate a decline in demand from the UK and Northern Ireland market. However, the industry remains uncertain of the level of impact Brexit will have on it’s business. The industry went from Celtic Tiger boom to bust and boom again in 2016.

The UK accounts for over 40% of inbound oversees tourists but less favorable exchange rates could dampen demand. Regional penetration by the UK tourist market is much higher than that of American or European tourists. Some in the industry cite increase in the domestic market due to consumer confidence as offsetting any downturn in UK market, but, will this growth be sufficient to bridge the gap in the regions outside of Dublin and the tourism hot spots.

On the other hand,  assuming sterling remains weak, the UK and Northern Ireland will offer better value for this very domestic market. Uncertainty around the common travel area between Ireland and the UK will certainly impact on the industry in the border area and contribute to volatility generally in the industry.

Demand for B&B accommodation exceeds supply in tourism hot spot areas and is fueled greatly by tourists from mainland Europe. However operators also face competition from Airbnb which has dominated the urban rental market and continues to grow in vacation rental and business travel.

The retention of the 9% reduced VAT rate for the tourism and hospitality related services by the government
is welcomed but is it sufficient to ensure the survival of the industry in the Border Counties and remote regions post Brexit?

Where do you go for help?

InterTrade Ireland has great facilities to help you cope with Brexit including:

  • breakfast briefings
  • factsheets
  • grants
  • supports

Check out what’s available for your business here

 

For more information and to grow your business visit www.guestfront.com

Hotel Cyber Insurance – Food for thought

Posted by on 12:37 pm in News, Tips | 0 comments

Hotel Cyber Insurance – Food for thought

Hotel Cyber Insurance – Food for thought

Cyber Insurance is relatively new and standardisation is slow to materialise. Under new EU law to be introduced shortly companies could be fined up to 2% of annual turnover should they suffer a data breach.

Prevention is the best form of insurance against a data breach but human error together with new trends such as outsourcing data processing to cloud providers and the use of mobile devices to conduct business have greatly increased the risk of a data breach. Even with all the resources of the U.S. Presidential Office, simple errors can cost people their jobs. It was recently discovered that the @POTUS Twitter account was linked to an unsecured Gmail account.

Protecting your small business

Small businesses are viewed by cyber criminals as fairly lucrative, low risk targets.

Apart from coverage for data breach or loss of data are you covered for the unexpected expenses;

  • Forensic investigations
  • Legal fees
  • Public Relations
  • Legal Fees
  • Communication – data breach notification

When sourcing cyber insurance here are some tips from the experts ;

  1. Not all policies are the same (Do they cover what you want them to cover)
  2. Evaluate your risk
  3. What coverage do you have from your vendors
  4. Are you responsible for substantial deductibles
  5. Does your policy have an arbitration clause
  6. Does your policy cover first party loss and third party damage claims
  7. Where does cyber insurance fit in with your other coverage

With more and more of your transactions and business happening online, can you afford not to have cyber insurance?

For more tips on growing your business securely visit www.Guestfront.com

Is accessibility in need of improvement in your hotel?

Posted by on 12:12 pm in Accommodation, Tips | 0 comments

Is accessibility in need of improvement in your hotel?

Accessibility provides an opportunity to increase sales by expanding the hospitality market to include people with disabilities and their companions making good business sense.

Are you losing business to a competitor who is more accessible?

People with disabilities come from all demographics and economic brackets and are travelling/holidaying and accessing your facility for the same reasons as everyone else.

  • Census statistics tells us that 13% of the population in Ireland are recorded as having disabilities
  • At least 1 in 10 adults of working age have a disability
  • 5% of children have a disability

Legal compliance obligations for disability accessibility goes some way to accommodate this target group but increased focus on disability friendly services provides an opportunity for the hospitality sector to broaden the market base in response to a growing demand for disability accommodation.

In Ireland a new quality mark is established for disability access in tourism; the EIQA Able Tourism Award. However according to IWA (Irish Wheelchair Association), this award has not been widely sought after within the accommodation sector.

Access Earth have developed an app which can be used on all android devices which makes it easier for the disability community to rate and review the places they visit on their level of accessibility.

Wheelchair users in particular require quite specific services to encourage their usage of your facility.

Here’s what you can do:

  • Apart from wheelchair accessible entrance provide accessible routes to other areas of your facility
  • Accessible toilets with plenty of space for easy transfers
  • Adequate turning space
  • Proper bed height to accommodate lift mechanisms
  • Roll in shower facilities
  • Accessible rooms close to the elevator on each floor
  • Proper counter height and clearance beneath vanity.
  • Accessible exercise areas including pool, gym,health spa,golf course etc.
  • Wheelchair accessible light switches,sockets, WiFi etc.
  • Restaurant wheelchair seating

 

For more tips to grow your business visit www.GuestFront .com